FAQs


Hand Made in Italy brown leather duffel bag by Satch&Fable

Where is my Italian leather bag physically made?

We don't produce in a factory, we have a workshop in Naples. This is an important distinction because we craft our bags, we don't mass produce them. There is a big difference and you will see it in the bags. No two bags are the same and have the flair that only a handmade item can have.  The people who work with us are all Union workers which means that they get holiday pay, sick leave and work the number of weekly hours established by Italian laws. Why is this important? In a world where businesses get ahead by saving on labour, we went the other way and invested in it. We like things to be fair. 

How will my bag hold up over time? 

We want you to enjoy your handmade Satch&Fable bag for a lifetime, maybe two. For this reason we invest in the best Italian leather and fittings and only let experienced Italian craftspeople hand-stitch your bag. Your straps are double stitched for strength, and so is the rest of your bag. Your buckles and rivets, (also made in Italy) are made of corrosion-free brass, not nickel, which is why they are stronger and will not rust, tarnish or leave black marks on your leather. 

Your bag is designed to protect your portable devices, thanks to internal padding around the internal compartments, so you can use it for everyday commuting as well as when you travel.

Leather Care

Use all day, every day without worrying. Repeat.
Do not fret over superficial scratches in the leather, they disappear by rubbing them with any leather care product, courtesy of genius Italian tanning. If they don't go because you scratched hard against gravel that one time, just remember, this is not a fragile item. Scratches and marks make your bag more beautiful and lived in. The integrity and structure of the bag are not compromised. We made sure of that.

 

How is my personal information secured?

Your online transactions are secure with Satch & Fable. We use the GeoTrust® Extended Validation Secure Socket Layer (SSL) to encrypt your credit card and banking information. GeoTrust® is the world’s second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet.

What about a guarantee?

We offer a complete money back guarantee if our leather bag is defective in any way. If you are not satisfied, please get in contact with us and we will fix or replace the item.

We also offer a lifetime warranty on the leather. This bag will be handed over to your grandkids. Guaranteed!

Read about our easy returns policy here